Our support team can help with account access, verification, deposits, withdrawals, promotions, games, responsible gaming and account closure requests.
How to Contact Us
You can reach Royal Reels through live chat or email. Live chat is generally the fastest option for account questions that need immediate attention.
For email enquiries, include your registered email address or username and a clear description of the issue so we can identify the account and review the request.
What Information to Include
Depending on the issue, useful details can include:
the date and amount of a deposit or withdrawal
the payment method used
the name of a promotion
the game title involved
the error message shown on screen
Providing relevant details can help us review the request without unnecessary follow-up questions.
Account Security
Never send your password, SMS verification code, complete card details, bank login information, cryptocurrency seed phrase or private key to support.
If verification documents are required, submit them only through the authorised process requested by our team.
Payments and Withdrawals
If your enquiry concerns a deposit or withdrawal, include the transaction date, amount and payment method. Processing times can vary depending on verification, banking checks and the payment provider involved.
Responsible Gaming and Account Closure
If you want to discuss a temporary restriction, account closure or another responsible gaming measure, tell our support team clearly that the request relates to responsible gambling.
Royal Reels is for adults aged 18 and over. If gambling no longer feels controlled, stop playing and depositing and contact us for help with account restrictions.