This Privacy Policy explains how we collect, use, store and share personal information when you visit Royal Reels, create or use an account, make a payment, play games, use promotions or contact our support team.
What we process varies with the way you use the service and with the account features open to you.
Information We Collect
Identity and Verification Information
We may collect:
your full name, date of birth and country of residence
your residential address
identity documents such as a passport or driving licence
proof of address
information used to confirm age, identity or payment ownership
Contact and Account Information
Your account can include your email address, mobile number, username, encrypted login credentials, preferences, responsible gaming requests and support messages.
Payment and Transaction Information
When you deposit or request a withdrawal, we may process payment method details, transaction amounts, dates, currencies, payment status, transaction references and cryptocurrency wallet information where relevant.
Website and Gaming Activity
We may record technical and usage information such as IP address, approximate location, browser, operating system, device type, login records, pages used, games opened, promotion activity and technical error logs.
How We Use Personal Information
We may use personal information to:
create and manage your account
process deposits and withdrawals
verify identity, age and account ownership
provide games, promotions and account features
respond to support requests
apply responsible gaming controls
detect fraud, abuse or unauthorised access
Cookies and Similar Technologies
We may use cookies, local storage and similar technologies to maintain sessions, remember preferences, support security and understand how our website is used.
You can manage cookies through your browser settings, although blocking essential cookies may affect login and account functions.
How Personal Information Is Shared
Your account information is never handled as public content. Personal information may go to service providers where that is needed to run Royal Reels or to complete something you have asked for.
These providers can include:
payment processors and banking partners
identity and age-verification services
hosting and technical infrastructure providers
game and platform providers
fraud-prevention and security services
customer support and analytics services
Keeping Your Information Secure
We use technical and organisational measures designed to protect personal information from loss, misuse and unauthorised access. Data moving between supported browsers and our systems is protected with 256-bit SSL encryption.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for account management, payment processing, security, dispute handling and record keeping.
Not every record tied to an account is erased the moment that account is closed.
Your Privacy Choices
Depending on the circumstances, you may be able to:
request access to personal information connected with your account
ask us to correct inaccurate or incomplete details
raise a concern about how information has been handled
request deletion where continued retention is no longer required
opt out of promotional communications
Information About Minors
Royal Reels is for adults aged 18 and over. Registering or gambling on our website is not open to anyone under 18.
Updates to This Policy
This Privacy Policy may be updated when our services, technology or data-handling practices change. Whichever version is current is published on our website.
Contact Us About Privacy
If you have a privacy question, correction request or concern about personal information connected with your account, contact our support team by email.
Give us the email address or username your account uses, together with a clear description of what you need. Leave passwords, verification codes, full payment credentials and any unnecessary identity documents out of that first message.